No, however please provide a written physiotherapy referral from your doctor when you are claiming via your private health insurance otherwise your private medical insurance will not settle your claim.

Your physiotherapist will need to see the affected area of your body: It is advisable to wear loose comfortable clothing ideally shorts and/or a sleeveless top; you may need to undress to your underwear.

Yes certainly, if you would like a chaperone to be present during your physiotherapy session/s please advise your physiotherapist before your first session.

Please inform your physiotherapist about any disabilities and special needs before your first appointment. The practice does provide a wheelchair access and free disabled parking and free road side parking.

Yes, Ouse Valley Physiotherapy Practice provides treatments for children above the age of 5. All children/ teenagers under the age of 16 must be accompanied by a parent or their legal guardian.

If you wish to make an access request please notify your physiotherapist who will provide you with an application form. All physiotherapy records are confidential and are kept securely for 8 years and/ or until your 25th birthday.

You may wish to make an anonymous complaint via completing a patient survey or write to:

Ouse Valley Physiotherapy Practice
3 The Drive
Sharnbrook
Beds.
MK44 1HU

Or you may obtain an official complaint form from the practice.

Please give 24 hour notice to re-schedule your appointment. Ouse Valley Physiotherapy Practice will charge for short notice cancellations and non-attendance.

The practice accepts cash, cheques and electronic bank transfers.