Ouse Valley

Physiotherapy Practice

Ouse Valley Physiotherapy Practice Logo
My Pin

Privacy Policy

This privacy policy sets out how Ouse Valley Physiotherapy Practice uses and protects the information that you give Ouse Valley Physiotherapy Practice when you use this website and when you attend the practice.

Ouse Valley Physiotherapy Practice is committed to ensuring that your privacy is protected always. I will ask you to provide certain information by which you can be identified when using this website and/or when attending an appointment. You can be assured that the provided information will only be used in accordance with this privacy statement and in accordance with the General Data Protection Regulation (GDPR) which comes into force on 2018/05/25.

Ouse Valley Physiotherapy Practice may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2018/04/04.

What I collect

I may collect and process information about you which are necessary to provide appropriate and safe physiotherapy care:

  • your name

  • your date of birth

  • your contact telephone numbers (including mobile)

  • your email and postal address

  • your relevant health details including: current and past health/ conditions including investigations/ treatments, general health condition; current medication details; and correspondence between health professionals and intermediary healthcare providers

  • your physiotherapy assessment and treatment details

  • your payment details

  • your employment/ lifestyle details

  • details of any prescription supplied to you by your healthcare professional or medical practitioner

  • information that you provide by filling in forms on this website and/or at the practice

  • details of your visit to the website

  • any other information voluntarily provided to us by you from time to time

  • analytical use of the website

  • IP addresses, time and date of connections

  • files and pages accessed

  • software and browser information

  • I also collect statistical data by a third party provider (Google Analytics) and for that data I cannot place any restrictions on how data is collected or how they collect or manage it

This information will primarily be collected from you as voluntarily provided by your consent, but I may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf (e.g. parents or guardians), third party service providers other third parties. Such information can also be combined with information from public sources.

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping

  • I may use the information to improve my products and services

  • I may send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided


I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

The GDPR has introduced a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority. This must be done within 72 hours of becoming aware of the breach, where feasible.

How I use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

I use traffic log cookies to identify which pages are being used. This helps me analyse data about webpage traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help me provide you with a better website by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Under the General Data Protection Regulation (GDPR) you have individual rights:

  • the right to be informed

  • the right of access

  • the right to rectification

  • the right to erasure

  • the right to restrict processing

  • the right to data portability

  • the right to object

  • rights in relation to automated decision making and profiling

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you would like to access, update or amend previously issued information specifically knowingly provide by you, please contact the practice in writing or by emailing me at info@ousevalleyphysio.co.uk

I will not sell, distribute or lease your personal information to third parties unless I am required by law to do so.

You may request details of personal and/ or sensitive information which I hold about you under the General Data Protection Regulation. Requests must be in writing and are free of charge from the 2018/05/25. The information must be released within 30 days. If you would like a copy of the information held on you please write to Ouse Valley Physiotherapy Practice, Mrs. Claudia von Caron MCSP, Chartered Physiotherapist, 3 The Drive, Sharnbrook, Bedford, Bedfordshire, MK44 1HU.

If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible at the above address. I will promptly correct any information found to be incorrect.

Retention of sensitive physiotherapy records

Retention of your records/data: in general, for those with capacity is usually eight years from the date of last treatment for adult records, and for children eight years after their 18 birthday or until 25 years of age. Other types of records may need to be stored indefinitely.

Ouse Valley Physiotherapy Practice will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.

My Pin


Ouse Valley Physiotherapy Practice
Mrs. Claudia von Caron MCSP
Chartered Physiotherapist
3 The Drive
MK44 1HU

01234 781 777
07845 761 352

My Pin

Monday to Fridays

09:00am to 08:00pm


appointments by arrangement

Practicing Hours

Ouse Valley
Physiotherapy Practice
Mrs. Claudia von Caron MCSP
Chartered Physiotherapist

3 The Drive - Sharnbrook
Bedford - Bedfordshire
MK44 1HU

07845 761 352
01234 781 777